Returns

We do not accept returns. In case of replacement, you need to inform us through email at naturalcookware@gmail.com within 15 days from the delivery date. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

 

Refunds

No refund allowed.

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at naturalcookware@gmail.com and send your item to: Prakria, 270, DD Vyapar Bhavan, Kadavanthra, Kochi, Kerala 682020.

 

Shipping

To return your product, you should mail your product to: Prakria, 270, DD Vyapar Bhavan, Kadavanthra, Kochi, Kerala 682020.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over Rs. 650/-, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.